Shipping Policy

At Current Tools Sales, we are dedicated to providing professional-grade tools to tradespeople and serious DIY enthusiasts who demand reliability and precision. We understand that getting the right tool to your job site, on time and in perfect condition, is paramount. Our shipping and returns policies are designed to be as robust and straightforward as the tools we sell.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please see below for our processing and delivery timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Cost: Free
  • Delivery Time: 15-25 business days after shipment.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

We stand behind our tools. If you are not satisfied with your purchase, we offer a simple returns and exchange process within 15 days of receipt.

Eligibility

To be eligible for a return or exchange:

• The item must be unused, in its original packaging, and in the same condition as received.
• You must provide proof of purchase (e.g., order number).
• The return must be initiated within 15 days of delivery.

Non-Returnable Items

For safety and product integrity, the following items are non-returnable:

• Deburring Tools & Files: Due to their use in material alteration and potential for wear.
• Current Knockout Sets – Punch & Dies: As these are precision tools often custom-fitted or used immediately.
• Any used, damaged, or altered tool.
• Items marked “Final Sale.”

If you are unsure about an item’s eligibility, please contact us at [email protected] before proceeding.

The Return/Exchange Process (Step-by-Step)

1. Contact Us: Email us at [email protected] within 15 days of delivery. Use the provided template to speed up the process.
   
   Email Template:
   Subject: Return/Exchange Request – Order #[Your Order Number]
   Body:
   Dear Current Tools Sales Support Team,
   I would like to request a [return / exchange] for an item from my recent order.
   Order Number: [Your Order Number]
   Product Name: [Name of the Product]
   Reason for Return/Exchange: [Please provide a brief reason]
   Please provide the next steps and your return address.
   Thank you,
   [Your Full Name]
   [Your Phone Number – Optional]
2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return address. Returns without an RMA will not be accepted.
3. Ship the Item: Pack the item securely in its original packaging, include a copy of your order confirmation, and ship it to the address provided. We recommend using a trackable service, as you are responsible for the item until it reaches our facility.
4. Inspection & Processing: Once received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds

If your return is approved:

• Processing Time: Refunds are processed within 5-7 business days of approval.
• Method: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: The original standard shipping cost is non-refundable. For exchanges, we cover the standard shipping cost to send the replacement.